![]() But I was wrong – the only way Epic would allow me to change my email address was by sending a code to my old email address. I had already set up two-factor authentication – something I’d encourage everyone to do for any such account – so I assumed they’d text me a code or use an authenticator app. Epic insisted that they send me a code to confirm my identity before they’d allow me to change the associated email address. Three of the games in my Epic Games Store library.Īfter logging in to my account on the Epic Games website, I navigated to my account details and hoped that the process to change my email would be smooth. That may not be a huge investment by some people’s standards, but it’s not a small amount of money either, especially for someone on a low income. So I might’ve spent somewhere between £50-75 in total on games in my Epic account, as well as picking up a couple of freebies along the way. But some, like Control and The Outer Worlds weren’t exactly cheap, and because of Epic’s policy of throwing its money around, aren’t available anywhere else. I don’t have that many games in my Epic account I think there are eight or nine at time of writing. Most accounts were easily switched over, but one of the outliers was the Epic Games Store. My ISP was utterly useless when it came to getting me back into my email, and as a result I ended up making a new email address. Among other accounts I’d set up with it were shops like Steam and the Epic Games Store. To make a long story short, I used to have an email account from my ISP, but after they migrated their email hosting from one company to another, I was locked out of my email account – the primary one I used. This article isn’t about that, though, because much like Apple, I have my own beef with Epic Games, specifically regarding the Epic Games Store and their shockingly bad customer support.Įarlier in the year I had a problem with my old internet service provider. If you need assistance from a professional support agent because of an issue you are experiencing with our financial or medical billing software, please contact us right away.Epic Games has been in the news recently for their argument with Apple regarding Fortnite on iOS devices. You don’t respond to a query or request from us for four (4) consecutive days.įor recurring issues, you can choose to reopen the case. (We’ll continue to be a resource as you work with the third party on a resolution.) The source of the problem lies with third-party software or hardware. RESOLVED CASESĪfter we’ve responded to your case, we work with you to identify and resolve your problem. We make recommendations on how new our offerings may fit your use case. We provide best practice recommendations to improve performance and efficiency. ![]() The Customer and appropriate support personnel will mutually determine an issue’s priority classification. In this situation, support personnel will provide an estimate as to when the problem will be resolved. One week for issues classified as Normal.Ī resolution may not be available at the time support personnel respond. Three days for issues classified as High. We will make every reasonable effort to respond to your initial request within the time frames below:Ģ4 hours for issues classified as Critical.Ĥ8 hours for issues classified as Urgent. Our target response time will vary based on the impact you tell us the issue is having on your business. Low: You have a general development question, or you want to request a feature. Normal: Non-critical functions of your application are behaving abnormally, or you have a time-sensitive development question. High: Important functions of your application are impaired or degraded. Important functions of your application are unavailable. Urgent: Your business is significantly impacted. Critical functions of your application are unavailable. Opening cases with the appropriate level of severity will help us get you in touch with the right Support professionals within the target response times.Ĭritical: Your business is at risk. Our goal is to provide an appropriate level of urgency to each case based on the impact to your business or application. Provide assistance in answering questions that may arise concerning the operation and use of the services that cannot be resolved without our intervention We agree to provide technical support, which includes but is not limited to the following actions:Īnalyze the technical questions and provide answers ![]() The telephone and email handling service is staffed by support personnel and provides assistance with diagnosis of issues and/or failures in our service. Support services may be provided via phone, chat, and/or email. to 5 p.m, Monday through Friday in the mountain time zone, excluding holidays and weekends. The hours of coverage for this service level agreement are from 8 a.m. ![]()
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